Refund Policy

Effective Date: 06/12/2025

At HatchSigns, we strive to ensure that every customer is satisfied with their purchase, whether it’s a premade design product or a custom graphic solution. This Refund Policy outlines the terms under which refunds, exchanges, or credits may be issued.

1. Products (Signage & Small Format Printing)

All premade and custom items are final sale. We do not offer refunds for:

Buyer’s remorse
Incorrect orders submitted by the customer
Minor color variations due to screen vs. print differences

We will issue a replacement or refund only in the following cases:

The item arrives damaged
The item received is not the one ordered
The item is defective or incomplete

To request a return or replacement, please email us at contact@hatchsigns.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the product and packaging.

2. Custom Design Services

Custom graphic design services are made to order and involve creative time and labor. As a result:

Deposits are non-refundable once work has begun
Full or partial refunds may be issued at our discretion, depending on how much work has been completed before cancellation
Once a final proof is approved and production begins, no refunds can be issued

Please ensure that all spelling, layout, and design elements are reviewed carefully during the proofing stage. Hatch Multimedia is not responsible for errors approved by the client.

3. Order Cancellations

You may request to cancel your order by emailing us at contact@hatchsigns.com as soon as possible. If production or design work has already begun, a cancellation fee or partial refund may apply.

4. Digital Products (If Applicable)

If you purchase a downloadable or digital file (e.g., templates, graphics):

All sales are final
No refunds will be issued once the file has been delivered

If you encounter an issue accessing your file, we’ll gladly help resolve the issue promptly.

5. Processing Time for Refunds

If a refund is approved:

It will be processed via your original payment method
Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution

6. Contact Us

If you have any questions about your order or eligibility for a refund, contact us:

Hatch Multimedia
Email: contact@hatchsigns.com